Return & Refund Policy

Returns

We offer a 30-day return period, allowing you to request a return within 30 days after receiving your order.

To qualify for a return, the product must be in its original condition—unused, unworn, with all original tags attached, and in its original packaging. You must also provide proof of purchase, such as your order confirmation or receipt.

To start a return request, please contact us at contact@venzio.shop. Once your request is reviewed, we will provide you with the appropriate return address by email. Please note that returns sent without prior authorization cannot be accepted.

If your return is approved, we will send you a return shipping label (when applicable), along with detailed instructions on how to return your package.

If you have any questions regarding our return process, feel free to reach out to us anytime at contact@venzio.shop.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong product, contact us immediately so we can assess the situation and resolve the issue as quickly as possible.

Items Not Eligible for Return

Certain products are not eligible for returns, including:

• Perishable goods (such as food, flowers, or plants)

• Personalized or custom-made products

• Personal care and beauty items

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Additionally, we are unable to accept returns for sale items or gift cards.

Exchanges

If you would like to exchange an item, the quickest solution is to return the original product. After your return has been approved, you may place a new order for the item you prefer.

European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of delivery without providing a reason.

To qualify, the item must be returned in its original condition—unused, unworn, with all tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the status of your refund request.

If your refund is approved, the amount will be credited to your original payment method within 7 to 15 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at contact@venzio.shop, and our support team will be happy to assist you.